PortfolioApplications
Square One Orbit
A centralised task management platform connecting teams, departments and daily operations.
- Client
- Square One Orbit
- Industry
- Retail Operations & Enterprise Technology
- Platform
- Apps
Project Overview
Square One Orbit is a full-stack task and ticketing platform built to manage the daily operations of a 24/7 shopping mall. Designed for 102 employees across nine departments, the platform brings task assignment, departmental coordination, completion tracking and performance monitoring into one centralised system.
Innovify Lab designed and developed a secure operational platform that gives employees a clear view of their responsibilities while providing management with greater visibility across departments. Built with FastAPI and PostgreSQL, the system combines structured workflows, automated processes and detailed activity tracking to support continuous mall operations.
The Design Approach
The platform was designed around three core principles: accountability, operational clarity and controlled access. Its interface organises tasks, tickets and departmental workflows into a structured environment where employees can understand their responsibilities and management can monitor progress.
A six-tier role-based access system controls permissions across different organisational levels. Features such as camera-only completion proof, subticket dependencies, audit trails and automated notifications help maintain accountability throughout the task lifecycle.
Desktop Experience
The desktop application provides a centralised operational interface for managing tasks and tickets across all nine departments. Employees can access assigned responsibilities, follow task progress and submit completion evidence, while authorised users can oversee workflows and departmental activity.
The platform supports subticket dependencies, allowing complex tasks to be divided into connected stages. Real-time push and email notifications keep relevant users informed about updates, assignments and task activity.
Detailed audit trails and automated monthly performance reports give management a clearer view of employee activity, task completion and operational performance.
Managing Teams and Operations
Square One Orbit connects 102 employees through a structured system of departmental responsibilities and role-based permissions. Its six-tier access control ensures users interact with the features and information relevant to their roles.
Camera-only completion proof provides a verification layer for completed tasks, while subticket dependencies help manage work that requires multiple stages or teams. Scheduled jobs, automated notifications and detailed audit records support consistent coordination across a 24/7 operational environment.
The Technical Foundation
The platform was developed using FastAPI and PostgreSQL, with an API-first architecture designed to support reliable operations and future expansion.
The backend includes 56 API endpoints across 11 routers, nine database tables, scheduled background jobs and a complete Alembic migration chain. Together, these components support authentication, permissions, task management, verification, notifications and performance reporting.
The Completed Application
The finished Square One Orbit platform brings mall operations into one connected task and ticketing system. Its structured workflows, access controls and automated reporting help employees manage responsibilities while giving management visibility across departments and ongoing operations.
Built to support 24/7 operations, the platform provides a scalable foundation for managing teams, tracking work and maintaining accountability as the organisation grows.
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